Al Macs Buffet Reviews

5435 Ferry St, Niagara Falls, ON L2G 1R5

(905) 357-6227

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  • 1485th visitor ★ Poor 1 out of 5

    Al Macs Buffet review on 2015-09-02 02:10:03

    My family went here for breakfast. When we complained to our waitress about old potato and sauce unwashed from the plates available to put your buffet food on, she did absolutely nothing about it. She did not tell us what she was going to do about it.....So we complained to the employee setting out the cutlery at the tables next to us. He told us he agreed it was wrong and to tell the manager.....We paid the bill and told the manager. But he didn't do anything about it either. He didn't even reduce the bill for dealing with food stuck to 'clean' plates.....We told people coming in to the restaurant that they had dirty plates.....My wife (Ritzie Ritz on YouTube) was filming her review of the restaurant in the parking lot while I buckled in our daughter in our car. The manager approached our car and started to HARASS US!.....He told my wife she wasn't allowed to record video on his property even though the waitresses were using customer's cameras inside the restaurant the whole time we were there.....He told us to get off his property OR HE WOULD CALL THE POLICE!.....We were paying customers and this is how he spoke to us! I'M DEAD SERIOUS.....He proceeded to try to get our license plate number for reasons unknown, before we drove off the parking lot.....If you love being threatened by the police for complaining about dirty plates, please be my guest.....By the way, there is NO TAP WATER AVAILABLE. You must pay $3 for bottled water. I'm pretty sure that is illegal.....If your child only eats a piece of bread, you're still going to pay big bucks. NON EXISTANT CUSTOMER SERVICE

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